Manage all your clients' Google reviews from a single dashboard
AI-powered automatic replies, negative review alerts, real-time reporting - all for every client listing you manage.
The challenges of client review management for agencies
Without the right tool, managing Google reviews becomes a time sink and a source of errors for your team.
Hours lost replying manually
Every review needs a personalised, timely response. Multiplied across dozens of clients, that means hours of repetitive work every week.
Negative reviews go unnoticed
Without a centralised alert system, a negative review can go unanswered for days, damaging the client's reputation and your agency contract.
Impossible to supervise 50+ listings
Switching between multiple Google Business Profile accounts to track reviews for all your clients is inefficient and prone to oversights.
No visibility into performance
Without consolidated reporting, it is hard to measure the evolution of average ratings and client satisfaction for each managed establishment.
How Localnord solves each challenge
A Google review software built for agencies managing multiple client listings simultaneously.
AI automatic replies
AI writes and publishes personalised replies to Google reviews, respecting each client's tone, 24/7.
Negative review alerts
Get an instant notification the moment a 1 or 2-star review is published. React before the situation escalates.
Bulk AI-assisted replies
Handle dozens of reviews in a few clicks using AI templates adapted to each review's context.
Gamified review collection
Request feedback from all eligible customers after their visit, without selecting only satisfied customers.
Unwarranted review reporting
Easily identify and flag reviews that violate Google's terms of service to have them removed.
E-reputation reporting
Track rating evolution, review volume and response rate for each listing in a unified dashboard.
Key features of the Google review software
Everything your agency needs to turn client review management into a competitive advantage.
Automatic Google review replies
Our AI analyses each review's content (rating, text, sentiment) and generates an adapted response personalised to your client's profile. No more generic copy-paste replies.
- Personalisation per brand's tone of voice
- Automatic language detection
- Optional human validation before publishing
- Full history of published replies
Automatic Google review replies
Negative review alerts and monitoring
Never leave a negative review unanswered. Localnord alerts you in real time and suggests a tailored crisis management response for each situation.
- Instant alerts by email or notification
- Automatic prioritisation of urgent reviews
- Crisis management reply suggestions
- Post-reply evolution tracking
Negative review alerts and monitoring
Review widget and automated collection
Organise review requests after a customer interaction and display reviews on each client's website.
- Post-visit SMS and email campaigns
- Review display widget for websites
- Request reviews fairly regardless of satisfaction
- No reward conditional on a Google review
Review widget and automated collection
The indicators to track for your Localnord agencies
Compare each location with its own reference period, using consistent dates and scope.
Suggested operating indicators; no numerical improvement is guaranteed.
Frequently asked questions about Google review management
Ready to automate your clients' Google review management?
Join the agencies saving hours every week and improving their clients' reputation with Localnord.
Request a free demo