Automatic review responses
AI responds instantly to every new Google review with a personalized, professional message tailored to the client's tone. Day and night, with no intervention.
Try it freeHow it works
Setup
Define the tone, style and response guidelines for each client.
Detection
As soon as a review is published, AI detects it and generates a suitable response.
Publishing
The response is published automatically or submitted for approval based on your preferences.
Why your clients will love it
24/7
Reviews are handled even on weekends and at night.
Personalized
Each response is unique and tailored to the review's content.
Client satisfaction
Businesses with fast responses earn 1.7x more trust.
Why it matters for agencies
Responding to every Google review has become a service standard that consumers expect: 89% check whether the business responds before booking. For an agency managing 30 client listings each receiving 5 reviews per week, that means 150 responses every week — the equivalent of a full part-time job. AI lets you keep that service promise automatically, and bill it at €40 to €80 per month per listing to your clients.
Real-world use cases
High-volume hotels and restaurants
A hotel receives 30 reviews per week spread across 7 days. AI responds in under 5 minutes after publishing, even at 3 a.m. on a Sunday, with a message that mentions the guest's first name and a detail of their stay. The perceived experience is that of a 24/7 reception service.
Multi-location franchise networks
For a 50-location brand, configure the response tone just once (formal, warm, shared signature) and deploy it across all listings. Guaranteed brand consistency across every review, regardless of the local manager.
Managing reviews during holidays
August is usually a black hole for review responses. With Localnord, your clients keep seeing their reviews handled within minutes while you're away. No service interruption when you return.
Frequently asked questions
How does the AI avoid generic responses?
The AI analyzes the exact content of the review (keywords, tone, length), the business context (industry, services), and the tone defined by the agency (formal, warm, factual). Each response is unique and mentions at least one element specific to the review.
What happens with negative reviews?
You can set 'manual approval' mode only for 1-3 star reviews: the AI suggests a response but you review it before publishing. For 4-5 star reviews, publishing can stay 100% automatic.
Which languages does the AI work in?
Over 30 supported languages, including French, English, Spanish, Italian, German, Dutch, Portuguese. The AI automatically detects the review's language and responds in the same one.
Can I set an approval mode per client?
Yes. You can configure 'fully automatic' for confident clients, 'approval for 1-3 stars' for sensitive ones, or 'always approve' for clients who want to control every word published under their name.
Does the AI stay compliant with Google's policy?
Yes. The generated responses never contain sensitive remarks, aggressive disputes, or personal data. The system is trained on best practices validated by Google for review responses.
Ready to use Automatic review responses ?
This feature is included in every Localnord plan. Try it free for 7 days.