Response time
- FRDélai de réponse
- ESTiempo de respuesta
- DEAntwortzeit
The time between a review going live and the business's reply. Google doesn't measure it in its report: you track it yourself or with a tool.
E.g.A diner in Philadelphia makes a rule of replying to every review within 48 hours. An unhappy customer quickly sees someone read it, and so do future customers.
